Reference

Legal Terms That Actually Make Sense

These terms cover how 90jelly operates, what applies to your account, and how we handle your data — with access subject to your local law and eligible regions in Bangladesh.

Account Eligibility RulesPayment Terms: bKash, Nagad, RocketData Handling and RetentionContact and Dispute Paths
90jelly Legal Terms That Actually Make Sense
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to review what data we hold on you, or need to raise a dispute, our support team handles all of it. Live chat is the fastest path — open it from the account menu on mobile and someone picks it up from the queue. For formal requests like data access or account closure, use the support form so there is a written record on both sides.

Team online

Live Chat

Access live chat through the account menu on mobile or desktop. It handles legal queries, payment disputes, and data access requests from the same queue.

Support Form

Use the support form for written requests — data review, account closure, or formal dispute submissions. A reference number is issued on submission for tracking.

Account Email

We send legal updates, term changes, and dispute outcomes to your registered email. Keep it current in your account settings so you do not miss critical notifications.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security on 90jelly runs at the account level — your login is protected by OTP verification sent to your registered mobile number, so access requires physical possession of that device. Session tokens expire after inactivity, which matters if you share a phone. Data retention follows a defined schedule: active account data is held as long as your account is open; after closure, we retain transaction records for the period required under applicable rules, then delete them. You can request a copy of your stored data or ask for corrections through the support form at any time.

OTP Login Verification

Every login triggers an OTP to your registered number. No one gets into your account without that code, which means your mobile device is the key — keep it secure and your number current.

Session Management

Sessions time out after inactivity on mobile and desktop. If you step away mid-session on a shared device, the lobby locks automatically rather than staying open for the next person.

Data Retention Policy

We hold your data while your account is active. After closure, transaction records are kept only for the period required by applicable rules — not indefinitely. Request deletion or access via the support form.

Identity Matching for Withdrawals

Withdrawal requests are verified against your registered bKash, Nagad, or Rocket details before release. This step protects you from unauthorised withdrawals if your account is ever accessed without permission.

What You Are Asking About These Terms

The questions below cover what most people want to know about their legal standing, data rights, and account rules on 90jelly. If your question is not here, the support form is the right place to send it.

Availability depends on your local law and eligible region. We do not make legal determinations for individual users — check what applies where you are before opening an account.

Registration collects your name, mobile number, and the wallet details you provide — such as your bKash or Nagad number. This data is used for account verification and payment processing only.

Submit a data access request through the support form in your account. Include your registered mobile number and account ID so we can locate your records and respond with a reference number.

Yes. After account closure, you can request deletion of personal data through the support form. Transaction records required under applicable rules are retained for the set period before deletion.

The withdrawal goes on hold and support contacts you to verify identity. Update your account name or wallet details through the support form to resolve the mismatch before resubmitting.

We send an update notification to your registered email when the terms change. Check that your email is current in account settings so the notice reaches you before the new terms take effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.